global
Global
global
Solution for GlideNest challenge CORE-2.6 (STRY0010042). Built and tested on Australia.
GlideNest - CORE-2.6 - Warn about Critical overload
454a899e830c57100cc99965eeaad3e6
loaded
sys_remote_update_set
admin
2026-10-22 14:46:37
421d4916834c57100cc99965eeaad31d
0
admin
2026-10-22 14:46:37
INSERT_OR_UPDATE
global
customer
sys_script_bf6b0152834c57100cc99965eeaad3e1
<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>incident</collection><condition/><description/><execute_function>false</execute_function><filter_condition table="incident">priorityCHANGESTO1^EQ<item display_value="1 - Critical" endquery="false" field="priority" goto="false" newquery="false" operator="CHANGESTO" or="false" value="1"/><item endquery="true" field="" goto="false" newquery="false" operator="=" or="false" value=""/></filter_condition><is_rest>false</is_rest><message/><name>Warn about Critical overload</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
var others = new CriticalIncidentUtils().countOtherOpenCritical(current.getUniqueValue());
current.work_notes = 'Critical overload check: ' + others +
' other open Critical incident(s) right now.';
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-22 14:41:36</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>bf6b0152834c57100cc99965eeaad3e1</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Warn about Critical overload</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_bf6b0152834c57100cc99965eeaad3e1</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-22 14:41:36</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=bf6b0152834c57100cc99965eeaad3e1"/><sys_es_latest_script action="INSERT_OR_UPDATE"><id>bf6b0152834c57100cc99965eeaad3e1</id><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-22 14:41:35</sys_created_on><sys_id>e4fbcd52834c57100cc99965eeaad3f9</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-22 14:41:35</sys_updated_on><table>sys_script</table><use_es_latest>true</use_es_latest></sys_es_latest_script></record_update>
-633670566
421d4916834c57100cc99965eeaad31d
false
admin
2026-10-22 14:46:37
4a1d4916834c57100cc99965eeaad31d
0
1a1640f72740000001
admin
2026-10-22 14:46:37
Warn about Critical overload
Business Rule
global
bcfb0192b34c5710651de0da25b11c03
bcfb0192b34c5710651de0da25b11c03:-633670566
INSERT_OR_UPDATE
global
customer
sys_script_include_e28a05de830c57100cc99965eeaad37b
<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_include"><sys_script_include action="INSERT_OR_UPDATE"><access>package_private</access><active>true</active><api_name>global.CriticalIncidentUtils</api_name><caller_access/><client_callable>false</client_callable><description/><mobile_callable>false</mobile_callable><name>CriticalIncidentUtils</name><sandbox_callable>false</sandbox_callable><script><![CDATA[var CriticalIncidentUtils = Class.create();
CriticalIncidentUtils.prototype = {
initialize: function() {},
// How many active 1 - Critical incidents are open,
// not counting the one with this sys_id.
countOtherOpenCritical: function(excludeSysId) {
var ga = new GlideAggregate('incident');
ga.addActiveQuery();
ga.addQuery('priority', 1);
ga.addQuery('sys_id', '!=', excludeSysId);
ga.addAggregate('COUNT');
ga.query();
if (ga.next()) {
return parseInt(ga.getAggregate('COUNT'), 10);
}
return 0;
},
type: 'CriticalIncidentUtils'
};]]></script><sys_class_name>sys_script_include</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-22 14:38:54</sys_created_on><sys_id>e28a05de830c57100cc99965eeaad37b</sys_id><sys_mod_count>0</sys_mod_count><sys_name>CriticalIncidentUtils</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_include_e28a05de830c57100cc99965eeaad37b</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-22 14:38:54</sys_updated_on></sys_script_include><sys_es_latest_script action="INSERT_OR_UPDATE"><id>e28a05de830c57100cc99965eeaad37b</id><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-22 14:38:54</sys_created_on><sys_id>815bc9de830c57100cc99965eeaad3e9</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-22 14:38:54</sys_updated_on><table>sys_script_include</table><use_es_latest>true</use_es_latest></sys_es_latest_script></record_update>
-2025030514
421d4916834c57100cc99965eeaad31d
false
admin
2026-10-22 14:46:37
c21d4916834c57100cc99965eeaad369
0
1a1640cfbb90000001
admin
2026-10-22 14:46:37
CriticalIncidentUtils
Script Include
global
d95b4d12134c57109e1a5ade0d4e8923
d95b4d12134c57109e1a5ade0d4e8923:-2025030514